FAQ

Frequently Asked Questions

# 1 - Products & sizes

• How do I set the time on my watch?
  HOW TO SET THE TIME
  FROM MY WATCH?

  1. Pull the crown out to the fully extended position to set the time. If you turn the crown clockwise, the hands will also move clockwise, and vice versa.

  2. Once the time is set, push the crown back to its initial position, as close as possible to the case, to ensure water resistance. Indeed, if the crown is not correctly replaced, water could penetrate inside the watch.
• How do I charge my watch?
  HOW TO CHARGE MY WATCH?

  1. As long as the battery is not completely discharged, just wearing your watch is enough to recharge it, whether by natural or artificial light. So there is nothing to do.

  2. If the movement has run out of energy and the watch has stopped or is slowing down sharply, place it under strong light (such as a smartphone flashlight) for at least an hour.
• How do I change or remove the strap on my watch?
  HOW DO I CHANGE OR REMOVE MY WATCH STRAP?

  1. All Awake watches (except La Bleue) are equipped with quick-release pumps allowing the strap to be changed in seconds. To do this, simply turn your watch over (glass facing the ground) and pull the lugs protruding from the pumps towards the inside of the case. This contracts the bar located between the two horns and releases the bracelet.

  2. To replace the bracelet, place one of the two ends of the bar in one of the holes inside the lugs. Then pull the free lug, and place the second end of the bar in the hole provided for this purpose inside the horn while releasing the lug.

  3. For La Bleue watches, it is not necessary to remove the lugs to put on a new nato strap. Just slide it between the bars the same way the original nato was placed. To put on another type of bracelet, you will need a watchmaker's fork-type tool to remove the pumps.
• Is my watch waterproof?
  IS MY WATCH WATERPROOF?

  1. A watch's water resistance and dust resistance is measured in ATM, which expresses the maximum pressure the watch can undergo before losing its water resistance. So a watch that's waterproof to 3ATM is considered waterproof to 30M, and a watch that's waterproof to 10ATM is rated at 100M. These equivalences can be misleading, because it is above all the pressure exerted on the gaskets of the watch that is important.

  2. A 3ATM / 30M waterproof watch can be worn for hand washing and calm swimming. At 5ATM, you can swim without worries (sea, swimming pool). At 10ATM / 100M, it is possible to dive into damaging your watch.

  3.In all cases, avoid wearing your watch in hot and / or soapy water (shower, bath), at the risk of reducing the life of the gaskets and consequently damaging the water resistance of the watch over time. .
• There is condensation on my watch, what can I do?
  THERE IS CONDENSATION IN MY WATCH, HOW CAN I DO IT?

  1. In the event of slight water infiltration, you may notice a small mist inside the glass of your watch. In this case, pull out the crown as if to set the time and wait, away from humidity, heaters or natural light.

  2. If the mist has not gone away after 7 days, contact us for after-sales service.
• How does the warranty work?
  HOW DOES THE WARRANTY WORK?

  1. Your watch is guaranteed for 24 months from the date of sale. If your watch should have a functional problem during this period, we invite you to send it to our after-sales service. To do this, simply send it to us by protected mail in appropriate packaging and accompanied by proof of purchase on our site or at one of our resellers. If the repairs were not covered by the warranty, we will send you a quote that you can accept or decline, free of charge.

  2. Shipping address: Reparalux // Awake, 8 Rue Jacquard, 25000 Besançon, France.

# 2 - Returns & exchanges

• What is your return and withdrawal policy?
  WHAT IS YOUR RETURN AND WITHDRAWAL POLICY?

  1. You have 14 days to return your order, free of charge for orders over € 100, for any reason.
• I made the wrong model or size, can I exchange my watch?
  I MISSED THE MODEL OR SIZE, CAN I EXCHANGE MY WATCH?

  1. It is quite possible to exchange your watch for another model, regardless of the collection. In the event of a price difference, either the price will be refunded to you if the new model is cheaper, or we will give you a link to settle the difference in the event of a positive difference.
• How is the delivery going?
  HOW IS THE DELIVERY GOING?

  1. Standard delivery and returns are free for all orders over € 100.

  2. We also offer express delivery options for you.

  3. Shipping is done within 24 hours of ordering, on working days. Our standard free shipping takes up to 5 business days. Please note that our lead times are estimates and may vary due to factors outside of Awake. You will receive a confirmation email with a tracking number right after your order.